access some areas of the Department of Education's website,
including email, and your
school's intranet you may be asked to log on with a username and password.
However, sometimes you may encounter a difficulty:
If you are
asked for a username and password from within your school, use your
email username, such as
fred.einstein, and password.
Make sure the
Caps Lock key is off. Also, use the main keyboard
rather than the numeric keypad to type the digits in your password,
because the number keys on the keypad don't type digits if the Num
Lock key has been accidentally turned off.
outside the school you normally (but not always) need to add education\ (or eos\
if appropriate) to the front of your username: for
example, education\fred.einstein. (Use a backslash, not a
forward slash. Use no spaces.) However, if that doesn't work, and especially if the
logon screen already displays education as the domain, try
typing only your username. But always type the password without anything before it.
Sometimes email access,
or the whole internet (or even the internet apart from email
and other DoE access) may not be working at your school. Ask around
to see if it is a school-wide problem. A computer technician will
probably know the explanation. If you encounter such a school-wide
problem first thing in the morning, there is a good chance a
technician can fix it by restarting a server.
still can't log on, make sure your password has not
expired. A sign that your password might have expired is that you
won't be able to check your email. So make an attempt to check
the web version of your
(from someone else's computer)
to find out if this might be the case. If your password has
expired only recently you might still be able to log on directly to
to change your password. (Note that logging on to vkey requires your
basic username only, without anything added before it, even from
outside the school.) In vkey, click on "Change Password", then
scroll down to see the date of your latest password change: if your
password is three or more months old then it will have expired and
you need to change it.
Still unable to log on?
If your school has recently changed from the "schools domain" to the
"education domain", then you will first need to log on to
Vkey and give
yourself a new password.
If you still have a problem
with your password contact a person on your school's staff who has been designated
as a vkey officer or contact the
ITS Help Centre (6232
If none of the above works,
then without disclosing your password ask one of your students what
they think the explanation for the problem might be.
for a domain
will be asked to provide a domain in addition to a username and
password. If that happens, try typing education as the domain.
(If that doesn't work, try schools or
EDUCATION is not available"
From within a
school, if you give your username and password but receive an error
message like "The domain EDUCATION is not available" then it is
likely that your (usually blue) network cable is either disconnected or
Make sure both ends
of the cable are plugged in properly. If they already appear
to be plugged in, pull them out then plug them back in to make sure.
still get that message when you attempt to log on, try a different cable - one that is
known to work.
If you still have problems, try a different
cable wall socket (that is known to work). The one you are using
could be damaged. Even if it is not damaged, it could have been
accidentally disconnected from the network in your school's rack
cabinet elsewhere in the school.
Changing your password
You may be presented with a
screen message asking you to change your password. Even though your
domain may be EDUCATION, this screen message might show another domain
such as SCHOOLS pre-selected. In such a case make sure you change the selection to
If you attempt a password change
and then receive the error message "The specified username contains
invalid characters", then it is likely that the account box had
pre-entered both your domain with a backslash and your username instead
of just your username. Try changing your password again, only this time
remove "education\" from the account box, leaving only your
username there. (Of course, change the domain selection from SCHOOLS
to EDUCATION again if necessary.)
Password length is restricted to
8-20 characters, with no spaces allowed. When renewing your password,
you cannot re-use any of your five most recent passwords.
If you still have trouble
responding to a screen message to change your password, try
changing it directly using